Warranty Policy

Warranty Policy
At Fullrangebatteries, we stand behind the quality of our products. If you experience any technical or quality-related issues, our team is here to ensure a swift resolution. This policy applies exclusively to products purchased directly via fullrangebatteries.com.

1. 12-Month Hassle-Free Warranty
All products purchased from us are covered by a 12-month limited warranty, effective from the date of purchase by the original consumer purchaser.

2. What is Covered?
We will provide a replacement or full refund for any product that fails to operate within the warranty period due to defects in material or workmanship.

Shipping Costs: For valid quality-related claims, Fullrangebatteries will cover all return shipping expenses.

Replacement Terms: A replacement product assumes the remaining warranty period of the original item.

3. Proof of Purchase Required
To process your warranty claim efficiently, please provide:

Order ID (from fullrangebatteries.com).

Contact Information (The email, phone number, or name used at checkout).

4. Warranty Exclusions
This warranty is limited to the original purchaser and is non-transferable. The warranty does NOT cover:

Products without sufficient proof of purchase.

Damage caused by misuse, abuse, neglect, or improper installation.

Issues resulting from static discharge or external electrical interference.

Products that have been modified, soldered, or altered in any way.

Normal wear and tear, or accidental damage (e.g., dropping the product).

Items purchased by mistake or no longer required.

Complimentary (free) or promotional products.

5. How to File a Warranty Claim
If your product is defective, please follow these steps:

Contact Us: Email our support team at sisi@donfang.com.

Details: Include your Order ID and a brief description of the issue.

Evidence: Attaching photos or a short video showing the defect will significantly speed up the approval process.

We apologize for any inconvenience your purchase may have caused and aim to resolve all claims promptly to your satisfaction.